Staff Reflection

We always encourage our staff to reflect on their experience with us.  It is an effective way to put the day into perspective and relive some of the interactions.  Here is one excerpt from last summer.  (Names have been altered due to confidentiality reasons)

Today was defiantly a tough day. I had two interactions this morning that were kinda different but ended in the same way and I just thought it was kinda interesting. Both Johnny and Suzy were upset about something (at different points in the morning) and I tried a few different ways of trying to get them to settle down but what worked the best for both was to have a plan of what we were going to do that was going to solve what they were upset about. In Johnny's case we needed a plan of something to do when we got into the pit. It turned into a top secret mission to push someone in the pit, but once that idea was planted in his head he was much more willing to entertain the idea of going in and playing. Although Suzie's case was a little different, the only way I could get her to stop crying was to have a plan to go talk to Armann about what was making her upset. I just thought it was kinda interesting how both situations could be so similar at the same time.